FOR IMMEDIATE RELEASE
CONTACT: Julie Harrison, 513/564-0700
Nancy Bunn, 513/684-7509
BURKE CUSTOMER SATISFACTION ASSOCIATES
OPENS SECOND SOUTHEAST OFFICE
Cincinnati, Ohio (February 18, 1999) Burke Customer Satisfaction Associates (Burke CSA), one of the largest practitioners of customer satisfaction measurement and management consulting in the world, recently opened a second Southeast United States office. Dan Evarrs, a senior consultant with Burke CSA heads the office, located in Charlotte, N.C.
"The growth of both high technology and finance businesses in Charlotte, combined with the citys expanding position in international commerce, makes Charlotte a good place for Burke CSA to have a permanent presence," said Rod Cober, senior vice president and general manager of Burke CSA. "Dans expertise will undoubtedly help our new office grow with the city."
Dan works with Burke CSA client companies to design, implement and analyze customer loyalty measurement programs; link survey results to organizational improvement initiatives; and develops actionable research designs.
Dan is affiliated with the American Society for Quality (ASQ) and the American Marketing Association (AMA). He holds a bachelors degree from Miami University and an MBA from Xavier University.
The office is located at 304 W. 10th St., Charlotte, N.C., 28202, phone, (704) 334-1582, and fax, (704) 334-1592.
Burke CSA, a division of Cincinnati-based Burke, Inc. works to help client companies productivity, competitiveness and profitability by assessing customer needs and expectations. Burke CSA consultants assess how well these expectations are being met, and which key actions are required to improve rates of customer retention and acquisition.
Editors Note: Founded in 1931 and based in Cincinnati, Burke, Inc. is one of the premier international business research and consulting firms in the world. The Cincinnati-based firm has offices and affiliates in 40 countries, offering business solutions through the following strategic divisions: Burke Marketing Research, Burke Customer Satisfaction Associates, Burke Strategic Consulting Group, Internet Research Group, and The Training & Development Center.