FOR IMMEDIATE RELEASE
CONTACT: Nancy Bunn, Burke, Inc., 513/684-7509
Julie Harrison, Dan Pinger Public Relations, 513/564-0700
BURKE CUSTOMER SATISFACTION ASSOCIATES
PROMOTES TIM BOYD TO SENIOR VICE PRESIDENT
Cincinnati, Ohio (June 4, 1999) - Burke Customer Satisfaction Associates (Burke CSA), an international leader in customer satisfaction measurement and business consulting, has promoted Tim Boyd to senior vice president.
Since joining Burke, Inc. in 1977, Tim has worked in a variety of consulting and account management roles. He has served as a vice president at Burke CSA for the past eight years, providing program administration and consulting services to several Fortune 500 clients working in insurance, software, retailing, pharmaceuticals and power utilities industries. In addition, he has been instrumental in developing Burkeís customer satisfaction division, Burke CSA, including contributions to the divisionís business strategy and marketing initiatives.
"For more than 20 years, Tim has been a key driver in many of the successes we have earned at Burke CSA," said Rod Cober, senior vice president and general manager of Burke CSA. "He has played a vital role in how we have developed Burke CSA and has helped to guide it to its prominent position in the marketplace today."
In addition to managing much of Burke CSAís Silicon Valley and other West Coast business, Tim is an active speaker at conferences throughout the country and has contributed articles to various professional publications. He holds a masterís degree in business administration from the University of California and a bachelorís degree from UCLA.
Burke CSA, a division of Cincinnati-based Burke, Inc. works to help client companiesí productivity, competitiveness and profitability by assessing customer needs and expectations. Burke CSA consultants assess how well these expectations are being met, and which key actions are required to improve rates of customer retention and acquisition.
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Editorís Note: Founded in 1931 and based in Cincinnati, Burke, Inc. is one of the premier international business research and consulting firms in the world. The Cincinnati-based firm has offices and affiliates in 40 countries, offering business solutions through the following strategic divisions: Burke Customer Satisfaction Associates, Burke Marketing Research, Burke Strategic Consulting Group, Internet Research Group and The Training & Development Center.