CONTACT: Nancy Bunn, Burke, Inc., 513/684-7509 

                        Julie Harrison, Dan Pinger Public Relations, 513/564-0700  

Cincinnati, Ohio (June 4, 1999) - Burke Customer Satisfaction Associates (Burke CSA), an international leader in customer satisfaction measurement and business consulting, has promoted Tim Boyd to senior vice president.

Since joining Burke, Inc. in 1977, Tim has worked in a variety of consulting and account management roles. He has served as a vice president at Burke CSA for the past eight years, providing program administration and consulting services to several Fortune 500 clients working in insurance, software, retailing, pharmaceuticals and power utilities industries. In addition, he has been instrumental in developing Burke’s customer satisfaction division, Burke CSA, including contributions to the division’s business strategy and marketing initiatives.

"For more than 20 years, Tim has been a key driver in many of the successes we have earned at Burke CSA," said Rod Cober, senior vice president and general manager of Burke CSA. "He has played a vital role in how we have developed Burke CSA and has helped to guide it to its prominent position in the marketplace today."

In addition to managing much of Burke CSA’s Silicon Valley and other West Coast business, Tim is an active speaker at conferences throughout the country and has contributed articles to various professional publications. He holds a master’s degree in business administration from the University of California and a bachelor’s degree from UCLA.

Burke CSA, a division of Cincinnati-based Burke, Inc. works to help client companies’ productivity, competitiveness and profitability by assessing customer needs and expectations. Burke CSA consultants assess how well these expectations are being met, and which key actions are required to improve rates of customer retention and acquisition.