|
Article Title:
|
Knowledge, Preventive Action, and Barriers to Cardiovascular Disease Prevention by Race and Ethnicity in Women: An American Heart Association National Survey
|
|
Author/Expert:
|
Thomas Mills and Susan Simpson
|
|
Magazine/Publication:
|
Journal of Women's Health
|
|
Publication Date:
|
July 2010
|
View Article
|
http://www.burke.com/Library/Articles/AHARace-EthnicityManuscript_PublishedJuly2010.pdf
|
|
|
|
|
|
Article Title:
|
Beyond Trapping the Undesirable Panelist - The Use of Red Herrings to Reduce Satisficing
|
|
Author/Expert:
|
Jamie Baker-Prewitt and Jeff Miller
|
|
Magazine/Publication:
|
CASRO Panel Conference
|
|
Publication Date:
|
February 2009
|
View Article
|
http://www.burke.com/Library/Conference/Beyond%20Trapping%20the%20Undesirable%20Panelist_FINAL.pdf
|
|
|
|
|
|
Article Title:
|
Learning to Improve
|
|
Author/Expert:
|
Jim Berling
|
|
Magazine/Publication:
|
Quirk's Marketing Research Review
|
|
Publication Date:
|
August 2008
|
View Article
|
http://www.burke.com/Library/Articles/Berling_0808.pdf
|
|
|
|
|
|
Article Title:
|
The Hidden Limitations of Tracking Research
|
|
Author/Expert:
|
John Seal and Mark Moody
|
|
Magazine/Publication:
|
Marketing Research magazine
|
|
Publication Date:
|
Spring 2008
|
View Article
|
http://www.burke.com/Library/Articles/Tracking_Research_Seal.pdf
|
|
|
|
|
|
Article Title:
|
At the Junction
|
|
Author/Expert:
|
Jeff Miller (quoted)
|
|
Magazine/Publication:
|
Marketing Research magazine
|
|
Publication Date:
|
Winter 2007
|
|
|
|
|
|
Article Title:
|
RBR's 2007 "Executive of the Year" Taught Us All About Data Quality
|
|
Author/Expert:
|
Jeff Miller (referenced)
|
|
Magazine/Publication:
|
Research Conference Report
|
|
Publication Date:
|
November 2007
|
View Article
|
http://www.burke.com/Library/Articles/2007-11%20RBR.PDF
|
|
|
|
|
|
Article Title:
|
Ongoing Maintenance Required
|
|
Author/Expert:
|
Jamie Baker-Prewitt
|
|
Magazine/Publication:
|
Quirk's Marketing Research Review
|
|
Publication Date:
|
October 2007
|
View Article
|
http://www.burke.com/Library/Articles/Baker_1007.pdf
|
|
|
|
|
|
Article Title:
|
The Current State and Future Possibilities of Online Panels
|
|
Author/Expert:
|
Jeff Miller (quoted)
|
|
Magazine/Publication:
|
Research Conference Report
|
|
Publication Date:
|
July/August 2007
|
View Article
|
http://www.burke.com/Library/Articles/Jeff%20Miller%2008-07%20RCR%20Layout.pdf
|
|
|
|
|
|
Article Title:
|
Return on Quality (ROQ): Making Service Quality Financially
|
|
Author/Expert:
|
Tony Zahorik
|
|
Magazine/Publication:
|
Journal of Marketing
|
|
Publication Date:
|
April 1995
|
View Article
|
http://www.burke.com/Library/Articles/ROQbetter.pdf
|
|
|
|
|
|
Article Title:
|
Lessons About Pharma MR from a True Expert
|
|
Author/Expert:
|
Ron Tatham (referenced)
|
|
Magazine/Publication:
|
Pharma Market Research Report
|
|
Publication Date:
|
January/February 2007
|
|
|
|
|
|
Article Title:
|
Something to Crow About
|
|
Magazine/Publication:
|
SmartBusiness Indianapolis
|
|
Publication Date:
|
December 2006
|
View Article
|
http://www.burke.com/Library/Articles/34856_eprintL.pdf
|
|
|
|
|
|
Article Title:
|
Research Reveals Alarming Incidence of 'Undesirable' Online Participants
|
|
Author/Expert:
|
Jeff Miller (quoted)
|
|
Magazine/Publication:
|
RFL Communnications
|
|
Publication Date:
|
October 2006
|
|
|
|
|
|
Article Title:
|
Medium Allows Researchers to Dig Deeper
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
March 1, 2006
|
|
|
|
|
|
Article Title:
|
Outlook 2006
|
|
Author/Expert:
|
Kendall Nash (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
January 15, 2006
|
|
|
|
|
|
Article Title:
|
Does Brand Loyalty Influence Double Jeopardy? A Theoretical and Empirical Study
|
|
Author/Expert:
|
Kunal Gupta, Bandyopadhyay, and Dube
|
|
Magazine/Publication:
|
Journal of Product and Brand Management
|
|
Publication Date:
|
November 7, 2005
|
|
|
|
|
|
Article Title:
|
Samples Eliminate Fear Factor
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
October 15, 2005
|
|
|
|
|
|
Article Title:
|
Work the Room -- Create Right Setting to Get Desired Feedback
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
March 1, 2005
|
|
|
|
|
|
Article Title:
|
Focus 2005, Balancing Act
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
January 15, 2005
|
|
|
|
|
|
Article Title:
|
Outlook 2005: Balancing Act
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
January 15, 2005
|
|
|
|
|
|
Article Title:
|
Watch and Learn
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
September 1, 2004
|
|
|
|
|
|
Article Title:
|
The Double Jeopardy Effect on Brands
|
|
Author/Expert:
|
Kunal Gupta
|
|
Magazine/Publication:
|
Journal of Product & Brand Management
|
|
Publication Date:
|
2004
|
|
|
|
|
|
Article Title:
|
Turned on a Dime
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
March 15, 2004
|
|
|
|
|
|
Article Title:
|
Watch Out for Dropouts
|
|
Author/Expert:
|
Jeff Miller and Allen Hogg
|
|
Magazine/Publication:
|
Quirks Marketing Research Review
|
|
Publication Date:
|
July/August 2003
|
|
|
|
|
|
Article Title:
|
Leave It to the Experts -- Outside Research Firms Unify Disparate Data
|
|
Author/Expert:
|
Tim Boyd (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
April 28, 2003
|
|
|
|
|
|
Article Title:
|
The New Science of Focus Groups
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
American Demographics
|
|
Publication Date:
|
March 1, 2003
|
|
|
|
|
|
Article Title:
|
The Feedback Environment Scale (FES): Construct Definition, Measurement and Validation
|
|
Author/Expert:
|
Steelman, L.A., Levy, P.E., & Snell, A.F.
|
|
Magazine/Publication:
|
Educational and Psychological Measurement
|
|
Publication Date:
|
January 2, 2003
|
|
|
|
|
|
Article Title:
|
Other People's Money
|
|
Author/Expert:
|
Burke
|
|
Magazine/Publication:
|
Reader's Digest
|
|
Publication Date:
|
August 2002
|
|
|
|
|
|
Article Title:
|
Drop-Down Boxes, Radio Buttons or Fill-in-the-Blank? Web-Survey Scale Type Effects
|
|
Author/Expert:
|
Allen Hogg and Jaci Jarrett Masztal
|
|
Magazine/Publication:
|
Council of American Survey Research Organizations (CASRO) Annual Journal
|
|
Publication Date:
|
2002
|
|
|
|
|
|
Article Title:
|
Two Technologies Vie for Piece of Growing Focus Group Market
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
May 27, 2002
|
|
|
|
|
|
Article Title:
|
How Customer-Focused Programs Differ
|
|
Author/Expert:
|
Kunal Gupta
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
May 13, 2002
|
|
|
|
|
|
Article Title:
|
Especially for You
|
|
Author/Expert:
|
Kunal Gupta
|
|
Magazine/Publication:
|
Quirks Marketing Research Review
|
|
Publication Date:
|
May 2002
|
|
|
|
|
|
Article Title:
|
Status Quo = Progress - Surveys Still Done in Muslim Areas, with Difficulty
|
|
Author/Expert:
|
Trenton Haack (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
April 29, 2002
|
|
|
|
|
|
Article Title:
|
Scaling: The Never Ending Debate - An Examination of the Factors Influencing Scale Construction and Selection
|
|
Author/Expert:
|
Jamie Baker-Prewitt, Kunal Gupta, and Jeff Miller,
|
|
Magazine/Publication:
|
Casro 2001 Journal: pp.125-129
|
|
Publication Date:
|
November 2001
|
|
|
|
|
|
Article Title:
|
Squeeze Play
|
|
Author/Expert:
|
Bill Barnes
|
|
Magazine/Publication:
|
Quirk's Marketing Research Review
|
|
Publication Date:
|
October 2001
|
|
|
|
|
|
Article Title:
|
New Tricks for Old Dogs
|
|
Author/Expert:
|
Jeff Miller (quoted)
|
|
Magazine/Publication:
|
Marketing News
|
|
Publication Date:
|
January 15, 2001
|
|
|
|
|
|
Article Title:
|
Focus Groups Without Walls - Or Borders
|
|
Author/Expert:
|
Trenton Haack
|
|
Magazine/Publication:
|
Quirk's Marketing Research Review
|
|
Publication Date:
|
November 2000
|
|
|
|
|
|
Article Title:
|
Caution in Shifting Phone Surveys to Net
|
|
Author/Expert:
|
Allen Hogg, Jeff Miller, and Nadel
|
|
Magazine/Publication:
|
Research Conference Report, Presentation at ESOMAR Congress 2000, Vienna, Austria
|
|
Publication Date:
|
September 2000
|
|
|
|
|
|
Article Title:
|
Stickiness Has Different Meaning at Sites
|
|
Author/Expert:
|
Jeff Miller and Oxley
|
|
Magazine/Publication:
|
Research Conference Report, Presentation at ESOMAR Congress 2000, Vienna, Austria
|
|
Publication Date:
|
September 2000
|
|
|
|
|
|
Article Title:
|
What Makes A Web Site 'Sticky'? A Critical Element in Online Relationship Marketing Strategies
|
|
Author/Expert:
|
Jeff Miller and Oxley
|
|
Magazine/Publication:
|
ESOMAR Congress 2000 Proceedings
|
|
Publication Date:
|
September 2000
|
|
|
|
|
|
Article Title:
|
Internet vs. Telephone Data Collection: Does Method Matter?
|
|
Author/Expert:
|
Allen Hogg, Jeff Miller, and Nadel
|
|
Magazine/Publication:
|
ESOMAR Congress 2000 Proceedings
|
|
Publication Date:
|
September 1, 2000
|
|
|
|
|
|
Article Title:
|
OK on Mixed MR Methods, Data Collection
|
|
Author/Expert:
|
Jeff Miller
|
|
Magazine/Publication:
|
Research Conference Report, Presentation at the IQPC Online MR Web-Based Surveys Summit, Chicago, IL
|
|
Publication Date:
|
August 2000
|
|
|
|
|
|
Article Title:
|
Net v. Phone: The Great Debate
|
|
Author/Expert:
|
Jeff Miller
|
|
Magazine/Publication:
|
Research Magazine
|
|
Publication Date:
|
August 1, 2000
|
|
|
|
|
|
Article Title:
|
Capturing the Consumer: Ensuring Web Site Stickiness
|
|
Author/Expert:
|
Jeff Miller and Oxley
|
|
Magazine/Publication:
|
Admap
|
|
Publication Date:
|
July/August 2000
|
|
|
|
|
|
Article Title:
|
An Examination of the Relationship Between Service Quality, Customer Satisfaction, and Store Loyalty
|
|
Author/Expert:
|
Jamie Baker-Prewitt and Eugene Sivadas
|
|
Magazine/Publication:
|
International Journal of Retail & Distribution Management
|
|
Publication Date:
|
March 2000
|
|
|
|
|
|
Article Title:
|
Steering Six Sigma...Partners In Quality
|
|
Author/Expert:
|
Jim Jubelirer (quoted)
|
|
Magazine/Publication:
|
CIO Enterprise
|
|
Publication Date:
|
April 1999
|
|
|
|
|
|
Article Title:
|
Employee Benefits - Employee Opinion Surveys
|
|
Author/Expert:
|
Jaci Jarrett Masztal
|
|
Magazine/Publication:
|
Atlanta Business Chronicle
|
|
Publication Date:
|
February 28, 1999
|
|
|
|
|
|
Article Title:
|
Best Practices for Employees and Bosses
|
|
Author/Expert:
|
Jaci Jarrett Masztal
|
|
Magazine/Publication:
|
Office Systems Magazine
|
|
Publication Date:
|
September 1998
|
|
|
|
|
|
Article Title:
|
Integrated Satisfaction Measurement Systems
|
|
Author/Expert:
|
Jim Jubelirer
|
|
Magazine/Publication:
|
The Quality Observer
|
|
Publication Date:
|
May/June 1998
|
|
|
|
|
|
Article Title:
|
The State of Georgia's Move Toward Customer-Driven Government
|
|
Author/Expert:
|
Jaci Jarrett Masztal
|
|
Magazine/Publication:
|
The Quality Observer
|
|
Publication Date:
|
March/April 1998
|
|
|
|
|
|
Article Title:
|
Extra Measures: New Satisfaction Surveys Find Out How IT Customers Really Feel.
|
|
Author/Expert:
|
Jim Jubelirer
|
|
Magazine/Publication:
|
PC Week
|
|
Publication Date:
|
February 1998
|
|
|
|
|
|
Article Title:
|
America's Changing Workforce
|
|
Author/Expert:
|
Jaci Jarrett Masztal
|
|
Magazine/Publication:
|
Journal of Business Strategy
|
|
Publication Date:
|
January 1998
|
|
|
|
|
|
Article Title:
|
Improving Customer Loyalty: Case Study of Cellular One Rhode Island
|
|
Author/Expert:
|
Dan Evarrs
|
|
Magazine/Publication:
|
The Quality Observer
|
|
Publication Date:
|
January/February 1998
|
|
|
|
|
|
Article Title:
|
Loyalty Is More Than Just Repeat Customers
|
|
Author/Expert:
|
Jim Jubelirer
|
|
Magazine/Publication:
|
Triangle Business Journal
|
|
Publication Date:
|
November 1997
|
|
|
|
|
|
Article Title:
|
Telecommunications Firms 'Scout' for New Customers
|
|
Author/Expert:
|
Diane Salamon
|
|
Magazine/Publication:
|
Boston Business Journal
|
|
Publication Date:
|
October 1997
|
|
|
|
|
|
Article Title:
|
Effective Employee Surveys Aren't 'Report Cards'
|
|
Author/Expert:
|
Jaci Jarrett Masztal
|
|
Magazine/Publication:
|
Business Courier
|
|
Publication Date:
|
September 1997
|
|
|
|
|
|
Article Title:
|
Customer-Driven Behavior Change
|
|
Author/Expert:
|
Jim Jubelirer
|
|
Magazine/Publication:
|
The Portable Conference on Change Management
|
|
Publication Date:
|
March 1997
|
|
|
|
|
|
Article Title:
|
How to Pinpoint and Pursue More Loyal Customers
|
|
Author/Expert:
|
Tim Boyd
|
|
Magazine/Publication:
|
Customer Service Manager's Letter
|
|
Publication Date:
|
January 1997
|
|
|
|
|
|
Article Title:
|
Westin Hotels & Resorts The Customer Service Journey
|
|
Author/Expert:
|
Michael Kuhn
|
|
Magazine/Publication:
|
Quality Observer
|
|
Publication Date:
|
April 1996
|
|
|
|
|
|
Article Title:
|
A Model for Managing Customers
|
|
Author/Expert:
|
Michael Kuhn
|
|
Magazine/Publication:
|
HOTELS
|
|
Publication Date:
|
April 1996
|
|
|
|
|
|
Article Title:
|
Customer Loyalty: Playing for Keeps
|
|
Author/Expert:
|
BCSA
|
|
Magazine/Publication:
|
Quality Progress
|
|
Publication Date:
|
February 1996
|
|
|
|
|
|
Article Title:
|
Department Store Shopping Satisfaction (chart)
|
|
Author/Expert:
|
BCSA
|
|
Magazine/Publication:
|
Stores
|
|
Publication Date:
|
January 1996
|
|
|
|
|
|
Article Title:
|
Focus on Customer Satisfaction Helps Chevron Battle Competition
|
|
Author/Expert:
|
Tim Boyd
|
|
Magazine/Publication:
|
Quality Observer
|
|
Publication Date:
|
December 1995
|
|
|
|
|
|
Article Title:
|
Customer Satisfaction Measurement, Consumer Affairs and Relationship Management
|
|
Author/Expert:
|
Tim Boyd
|
|
Magazine/Publication:
|
Mobius
|
|
Publication Date:
|
June 1995
|
|
|
|
|
|
Article Title:
|
Report on Customer Satisfaction
|
|
Author/Expert:
|
BCSA
|
|
Magazine/Publication:
|
Chevron Natural Gas internal piece
|
|
Publication Date:
|
January 1995
|
|
|
|
|
|
Article Title:
|
Survey Says: Employee Surveys Can Be Effective Management Tools
|
|
Author/Expert:
|
Jaci Jarrett Masztal
|
|
Magazine/Publication:
|
Managers Magazine
|
|
Publication Date:
|
May 1991
|
|
