Employee Engagement & Retention Management
 

Burke’s Employee Engagement & Retention Management practice is focused on helping companies develop and deploy employee measurement and management systems to more effectively focus internal resources to improve engagement, performance, and profitability. A key element of our approach is the concept of “Employee Engagement”, which represents the strength of the overall “connection” between the employees and the organization and includes commitment, involvement, relationships, and initiative.

Our Philosophy FAQs
Customized Surveys Employee Engagement
Employee Survey Measurement/Management Process Employee/Customer Linkage
Exit Interviews Internal Customer Service
Targeted Surveys

Employee Engagement & Retention Management - Overview & Philosophy
"Not to know is bad; not to want to know, is worse."
Chinese Proverb

Employee opinions matter. This is a simple and powerful fact. When employees feel respected, valued, and supported, they are more likely to contribute fully, better meet customers’ needs, and engage in achieving mission specific goals.

Burke research shows that highly engaged employees are more likely to remain with the company on a long term basis, to be an adovcate of the company products and services, more likely to put in extra effort for their customers and contribute more to the bottom–line business success, than are non-highly engaged employees.

Employee and organizational surveys serve as valuable decision support tools. They identify organizational and group strengths, opportunities for improvement, and establish a foundation for making positive change.



Why Choose Burke?
  Client Partnership
 

Burke believes the best way to approach a project is through ongoing client participation and involvement. Employee involvement starts with the inclusion of employees and managers in the development and administration of the survey, and continues throughout the ongoing implementation of solutions. Additionally, in order for managers and employees to support change and adopt new behaviors, it is most helpful for them to be involved in the process.

 
Focus on Objectives, Using a Structured Process with Agreed Upon Timelines
 

Burke will work with your team members and staff to ensure that the desired objectives are achieved working within the established timelines. We utilize a proven process that accomplishes both the desired outcomes and within the desired timelines.

 
Action Oriented Results
 

Through the use of several analytical techniques, Burke is able to go beyond simply providing a listing of questions on which employees gave low ratings. We further analyze the data to identify which of those issues have the most impact on employee engagement. Our analytical reports clearly pinpoint opportunities for implementing positive change.

 
Skill/Knowledge Transfer
 

Burke believes that it is our responsibility to provide for the optimal transfer of skills and knowledge during a project. This is accomplished through close working relations and ongoing communication and coordination with client staff.

 
Professional Expertise
 

Burke offers a professional staff with the education and experience in the development of solutions and implementation based on critical issues that arise from the employee survey results.

 
Ongoing Communication Support
 

Communication is a key component throughout the process. It is best when communications are structured, unified in content and timed for maximum meaningfulness throughout the process. Burke can assist in the design of a broad communications plan for communicating key messages throughout the entire survey process.

 
On time and on budget
 

Burke has a proven track record of delivering on time and on budget. We believe it is important to manage a project according to agreed upon parameters which include both timelines and costs. If circumstances change that impact any agreed upon parameter, additional discussions are initiated to ensure misunderstandings do not occur.



Employee Surveys : Key Success Factors
 
  • Having Support from the Top
  • Communication of Objectives, Importance, Purpose and Process
  • Setting Expectations
  • Asking the Right Questions
  • Employee Involvement Throughout
  • Having Adequate Participation
  • Commitment to Use the Results Constructively
  • Receiving Results in a Meaningful Format
  • Providing Feedback to all Employees
  • Action Planning to Address “Issues”
  • Implementing Improvement Initiatives
  • Following Up to Track Progress