The user also enters an estimate of the "spread" over a three year time horizon of how the dollars will be incurred, as well as the cost of capital.
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Here, the user indicates the estimated level of investment required to improve on customer perceptions of the level of "technical knowledge" demonstrated by service reps. The user also enters an estimate of the "spread" over a three year time horizon of how the dollars will be incurred, as well as the cost of capital. |
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