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Employee Engagement & Retention Management
Internal Customer Service
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Employee Surveys : Internal Customer Service
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Often times we tend to just focus on the external customers. Yet, it is important to keep in mind that internal support and service enable or inhibit the extent to which external customers needs can be met. All customers are important. Internal Customer Service surveys typically focus on how well internal support groups meet the needs of employees. Internal groups that are often the focal point include:
Information Technology
Finance/Accounting/Payroll
Human Resources/Training
Communications
Internal Customer Service surveys typically focus on expectations, importance factors, and satisfaction.
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