by Madison Gillespie With nearly half a year spent in a quarantined, working-from-home situation, we’ve had to adjust our definition of what constitutes “normal” life. As we have ...
by Bill Barnes In my time on the client side, I was fortunate enough to be part of a Best in Class Customer Experience Benchmark Group. It was ...
How the AI/ML Tools of Today are Changing the Game in Customer Experience – if Implemented Correctly. by Bill Barnes Earlier in my career as the Global Voice ...
By Jaci Jarrett Masztal, PhD, and Heather Sutphin, PhD There is no denying that COVID-19 has impacted our day-to-day lives in almost every aspect. Social distancing is the ...
by Sara Wells For a company like Burke, where the majority of the team typically works side-by-side in a shared office space, the work-from-home mandate brought about by ...
by Jaci Jarrett Masztal & Bill Barnes Recent survey results from Econsultancy (Davis, 2017) show that 40% of company employees report they aren’t adequately supported by their colleagues due to ...
by Jaci Jarrett Masztal & Bill Barnes What would you say if you were asked, “What is the most important aspect in your company’s culture as evidenced by ...
by Jaci Jarrett Masztal The 2017 Society for Industrial – Organizational Psychology (SIOP) 32nd Annual Conference took place April 27-29 in Orlando and certainly had something for everyone! With ...
by Jaci Jarrett Masztal and Bill Barnes If someone asked, “Does your company have a well-defined culture?” How would you answer? Can you articulate what the culture is? Can ...
