NOVEMBER 2019 by Heather Sutphin, Burke, Inc.; Jaci Jarrett Masztal, Burke, Inc.; and Gabrielle Bosché, Millennialsolution.com Millennials, as the stereotype goes, are in it for themselves. This is ...
On October 1, 2020 / By Jeff Johnsby Madison Gillespie With nearly half a year spent in a quarantined, working-from-home situation, we’ve had to adjust our definition of what constitutes “normal” life. As we have ...
On September 25, 2020 / By Jeff Johnsby Bill Barnes In my time on the client side, I was fortunate enough to be part of a Best in Class Customer Experience Benchmark Group. It was ...
On September 10, 2020 / By Jeff JohnsHow the AI/ML Tools of Today are Changing the Game in Customer Experience – if Implemented Correctly. by Bill Barnes Earlier in my career as the Global Voice ...
On June 9, 2020 / By Jeff JohnsBy Jaci Jarrett Masztal, PhD, and Heather Sutphin, PhD There is no denying that COVID-19 has impacted our day-to-day lives in almost every aspect. Social distancing is the ...
On May 26, 2020 / By Jeff Johnsby Sara Wells For a company like Burke, where the majority of the team typically works side-by-side in a shared office space, the work-from-home mandate brought about by ...
On May 20, 2020 / By Jeff Johnsby Jaci Jarrett Masztal & Bill Barnes Recent survey results from Econsultancy (Davis, 2017) show that 40% of company employees report they aren’t adequately supported by their colleagues due to ...
On January 2, 2020 / By Jeff Johnsby Jaci Jarrett Masztal & Bill Barnes What would you say if you were asked, “What is the most important aspect in your company’s culture as evidenced by ...
On June 21, 2018 / By Jeff Johnsby Jaci Jarrett Masztal The 2017 Society for Industrial – Organizational Psychology (SIOP) 32nd Annual Conference took place April 27-29 in Orlando and certainly had something for everyone! With ...
On July 5, 2017 / By Jeff Johnsby Jaci Jarrett Masztal and Bill Barnes If someone asked, “Does your company have a well-defined culture?” How would you answer? Can you articulate what the culture is? Can ...
On March 13, 2017 / By Jeff Johns