by Madison Gillespie & Sara Wells For any company, reaching 90 years in business is an accomplishment. It’s a long journey full of learnings, highs, lows, and everything ...
by Bill Barnes An advantage of having years of experience in a business management discipline, such as customer experience, is that you can easily look back, assess the ...
NOVEMBER 2019 by Heather Sutphin, Burke, Inc.; Jaci Jarrett Masztal, Burke, Inc.; and Gabrielle Bosché, Millennialsolution.com Millennials, as the stereotype goes, are in it for themselves. This is ...
by Madison Gillespie With nearly half a year spent in a quarantined, working-from-home situation, we’ve had to adjust our definition of what constitutes “normal” life. As we have ...
by Bill Barnes In my time on the client side, I was fortunate enough to be part of a Best in Class Customer Experience Benchmark Group. It was ...
How the AI/ML Tools of Today are Changing the Game in Customer Experience – if Implemented Correctly. by Bill Barnes Earlier in my career as the Global Voice ...
By Jaci Jarrett Masztal, PhD, and Heather Sutphin, PhD There is no denying that COVID-19 has impacted our day-to-day lives in almost every aspect. Social distancing is the ...
by Sara Wells For a company like Burke, where the majority of the team typically works side-by-side in a shared office space, the work-from-home mandate brought about by ...
by Jaci Jarrett Masztal & Bill Barnes Recent survey results from Econsultancy (Davis, 2017) show that 40% of company employees report they aren’t adequately supported by their colleagues due to ...
