Improve brand and customer experiences by tracking and evaluating target behavior and perceptions.

WE CAN HELP YOU WITH THE FOLLOWING TARGETS:

Shed light on customer experiences to more effectively prioritize offerings and messaging.

TOOLS:

Journey Mapping
Quantiment®: Quantitative Analysis of Comments
Blueprinting
Customer Segmentation (KDA Segmentation)
CX/NPS Tracking
Competitive Benchmarking
Data Integration
UX and Usability
Program Architecture Assessment

Measure your brand’s ability to drive positive engagement.

TOOLS:

Brand Strength Monitoring
Brand Positioning

Measure your brand’s ability to drive positive engagement.

TOOLS:

Brand Strength Monitoring
Brand Positioning

Improve the shopper experience in retail channels by assessing key dynamics.

TOOLS:

Purchase Journey
Shopper Decision Hierarchy®
Shopper Segmentation
Retailer Loyalty
Retail Experience Testing & Tracking
Retail Innovation

Uncover key experiential insights on employees.

TOOLS:

360 Feedback
Employee Engagement Tracking
Employee Experience
Customer Centric Culture: Employee to Customer Alignment

Uncover key experiential insights on employees.

TOOLS:

360 Feedback
Employee Engagement Tracking
Employee Experience
Customer Centric Culture: Employee to Customer Alignment

WANT TO KNOW MORE? LET’S TALK!

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